Jira

The Dropzone platform supports Jira, a project management and issue tracking tool from Atlassian.

Create an API Key

Jira requires an API key to enable. The API key is associated with an account so you may wish to create a dedicated service user rather than using your own.

To obtain an API Key, do the following:

• Log into your Jira account e.g. https://mycompany.atlassian.net as the API user for Dropzone AI

• Click on your user icon and click "Manage Account"

• Navigate to "Security" in the top banner

• Under the header "API tokens", click on "Create and manage API tokens"

• Click on "Create API token"

• Enter a name to identify the API key, such as dropzone.ai, then click "Create"

• Copy the API Token shown for use later in the Dropzone UI where it is called "API Token"

Enable the Dropzone Data Source Integration

The Data source integration allows Dropzone AI to interact with your Jira environment to learn about your specific environment through information found in Jira tickets as part of performing investigations.

You'll need the following information:

To enable the Data Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app

• In the bottom left hand corner, click Settings > Integrations

• Click "Available"

• In the Search bar, search Jira, then click "Configure"

• Under the Data Source heading, input the Server, Username, and API Token

• Under "Issue Scan Filter", you may input a Jira JQL query string to filter which issues may be scanned

• Click "Test & Save" to finish

If you have any errors engage your Dropzone AI support representative.

Enable the Dropzone Alert Source Integration

The Alert source integration allows Dropzone AI to interact with your Jira environment to retrieve alerts that were created inside Jira.

You'll need the following information:

To enable the Alert Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app

• In the bottom left hand corner, click Settings > Integrations

• Click "Available"

• In the Search bar, search Jira, then click "Configure"

• Under the Alert Source heading, input the Server, Username, and API Token

• In the "Ticket alert workflow" section, select an option from the "Alert Extraction Strategy"

  • ask your Dropzone support representative if you do not know which to use

• Under "Jira Issue Filter", you must input a Jira JQL search query to identify Jira tickets that contain alerts to investigate

• Input your desired Poll interval and lookback

• Click "Test & Save" to finish

If you have any errors engage your Dropzone AI support representative.