ServiceNow
Dropzone AI integrates with ServiceNow, a cloud-based platform that provides digital workflow automation.
Enable ServiceNow
To enable the Alert Source integration, you will need the following information:
Subdomain
The same as subdomain in your ServiceNow url, eg https://.service-now.com
Username
The username of the admin user you are using
Password
The password for the aforementioned user's account
To enable the Alert Source integration, do the following:
Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app
In the bottom left hand corner, navigate to Settings > Integrations
Click "Available"
In the Search bar, search ServiceNow, then click "Configure"
Input your subdomain, username, and password
In the Alert queries section, input a ServiceNow encoded filter query string
Input your desired poll interval and poll lookback
To have the investigation results commented to each ticket, check the box under the Ticket Sync header
Choose your desired Investigation Result Comment Entity Type
Click "Test & Save" to finish
If you have any errors or questions, engage your Dropzone AI support representative.
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