> For the complete documentation index, see [llms.txt](https://docs.dropzone.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dropzone.ai/integrations/alert/servicenow.md).

# ServiceNow

Dropzone AI integrates with [ServiceNow](https://www.servicenow.com/now-platform.html), a cloud-based platform that provides digital workflow automation.

## Enable ServiceNow

To enable the Alert Source integration, you will need the following information:

| Dropzone Field | Source                                                                          |
| -------------- | ------------------------------------------------------------------------------- |
| Subdomain      | The same as the subdomain in your ServiceNow url, eg <https://.service-now.com> |
| Username       | The username of the admin user you are using                                    |
| Password       | The password for the aforementioned user's account                              |

To enable the Alert Source integration, do the following:

* Navigate to your Dropzone AI tenant home page e.g. https\://*mycompany*.dropzone.app
* In the bottom left hand corner, navigate to Settings > Integrations

<figure><img src="/files/zN02u3HObDaemUY8E1kD" alt=""><figcaption><p>Integrations Dropdown</p></figcaption></figure>

* Click "Available"

<figure><img src="/files/brI7n2Ux40Tk0jTwBCVh" alt=""><figcaption><p>Click Available</p></figcaption></figure>

* In the Search bar, search ServiceNow, then click "Configure"

<figure><img src="/files/ZuU40JmF7qAjkwCQxnh2" alt=""><figcaption><p>The ServiceNow Tile</p></figcaption></figure>

* Input your subdomain, username, and password

<figure><img src="/files/C50OYtwzeNOjUbVzWV8s" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 1)</p></figcaption></figure>

* In the Alert queries section, input a ServiceNow [encoded filter query string](https://www.servicenow.com/docs/r/yokohama/platform-user-interface/c_EncodedQueryStrings.html)
* Input your desired poll interval and poll lookback

<figure><img src="/files/nZZeVeTvN1kT3ZUgIxze" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 2)</p></figcaption></figure>

* To have the investigation results commented to each ticket, check the box under the Ticket Sync header
* Choose your desired Investigation Result Comment Type

<figure><img src="/files/9h1sdBqUQyoCcUi1MQpe" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 3)</p></figcaption></figure>

* If you wish to further filter alerts using the Python [CEL](https://python-common-expression-language.readthedocs.io/en/stable/tutorials/cel-language-basics/) package, check the box labeled "Use advanced filtering"
* Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button
* Contact your Dropzone AI support representative for more information about this feature

<figure><img src="/files/infLIQONnAkvK8XGXOi4" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 4)</p></figcaption></figure>

\* Click "Test & Save" to finish

If you have any errors or questions, engage your Dropzone AI support representative.