# ServiceNow

Dropzone AI integrates with [ServiceNow](https://www.servicenow.com/now-platform.html), a cloud-based platform that provides digital workflow automation.

## Enable ServiceNow

To enable the Alert Source integration, you will need the following information:

| Dropzone Field | Source                                                                          |
| -------------- | ------------------------------------------------------------------------------- |
| Subdomain      | The same as the subdomain in your ServiceNow url, eg <https://.service-now.com> |
| Username       | The username of the admin user you are using                                    |
| Password       | The password for the aforementioned user's account                              |

To enable the Alert Source integration, do the following:

* Navigate to your Dropzone AI tenant home page e.g. https\://*mycompany*.dropzone.app
* In the bottom left hand corner, navigate to Settings > Integrations

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-b3f07f902b1402dadc7abbd8bb62f9c204547390%2Fui-integrations-dropdown.png?alt=media" alt=""><figcaption><p>Integrations Dropdown</p></figcaption></figure>

* Click "Available"

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-434641ec6d4e45051842f86164f485d6bd289424%2Fapp_system_integrations_available.png?alt=media" alt=""><figcaption><p>Click Available</p></figcaption></figure>

* In the Search bar, search ServiceNow, then click "Configure"

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-9ff1945198024a4685ba8fa2563d950abcca009c%2Fapp_system_integrations_available_servicenow.png?alt=media" alt=""><figcaption><p>The ServiceNow Tile</p></figcaption></figure>

* Input your subdomain, username, and password

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-7699703f991d3bb476411a83bb394547b57e75f3%2Fapp_system_integrations_available_servicenow_alert_config-1.png?alt=media" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 1)</p></figcaption></figure>

* In the Alert queries section, input a ServiceNow [encoded filter query string](https://www.servicenow.com/docs/r/yokohama/platform-user-interface/c_EncodedQueryStrings.html)
* Input your desired poll interval and poll lookback

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-647fcfa0e1a7257a87eafe519a5bb7914f1701db%2Fapp_system_integrations_available_servicenow_config-2.png?alt=media" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 2)</p></figcaption></figure>

* To have the investigation results commented to each ticket, check the box under the Ticket Sync header
* Choose your desired Investigation Result Comment Entity Type

<figure><img src="https://435022081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBVcKuiytGCsIDpL70BC%2Fuploads%2Fgit-blob-65b3d5920156bbb8614b18bc8df1d30178035c76%2Fapp_system_integrations_available_servicenow_config-3.png?alt=media" alt=""><figcaption><p>The ServiceNow Alert Source Configuration (pt 3)</p></figcaption></figure>

* Click "Test & Save" to finish

If you have any errors or questions, engage your Dropzone AI support representative.