ServiceNow

Dropzone AI integrates with ServiceNow, a cloud-based platform that provides digital workflow automation.

Enable ServiceNow

To enable the Alert Source integration, you will need the following information:

Dropzone Field	Source
Subdomain	The same as the subdomain in your ServiceNow url, eg https://.service-now.com
Username	The username of the admin user you are using
Password	The password for the aforementioned user's account

To enable the Alert Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app

• In the bottom left hand corner, navigate to Settings > Integrations

Integrations Dropdown

• Click "Available"

Click Available

• In the Search bar, search ServiceNow, then click "Configure"

The ServiceNow Tile

• Input your subdomain, username, and password

The ServiceNow Alert Source Configuration (pt 1)

• In the Alert queries section, input a ServiceNow encoded filter query string

• Input your desired poll interval and poll lookback

The ServiceNow Alert Source Configuration (pt 2)

• To have the investigation results commented to each ticket, check the box under the Ticket Sync header

• Choose your desired Investigation Result Comment Type

The ServiceNow Alert Source Configuration (pt 3)

• If you wish to further filter alerts using the Python CEL package, check the box labeled "Use advanced filtering"

• Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button

• Contact your Dropzone AI support representative for more information about this feature

The ServiceNow Alert Source Configuration (pt 4)

* Click "Test & Save" to finish

If you have any errors or questions, engage your Dropzone AI support representative.