Onboarding with Dropzone
Welcome to the start of a successful partnership!
Our structured onboarding program is designed to ensure you achieve full value from Dropzone. By completing this set of goals, you transition seamlessly from the functionality based Onboarding Phase to the sustained excellence and partnership based Maintenance Phase .
This transition signifies that you are fully equipped to maximize the platform's capabilities, enabling us to move from weekly, hands-on support to a more strategic, monthly partnership.
Weekly Syncs (~4 Weekly Sessions)
The Onboarding Phase can take as little as two weeks and as much as two-months. This structured program focused on knowledge transfer and practical implementation, measured by the successful completion of the milestones below which follows the PoC phase.
Analyst Training
Intended for end users and analysts to get an understanding of what Dropzone is and how investigations work
Admin Training
Advanced training going over configuration and management of Dropzone
Fine Tuning
Understanding how to adjust the behavior of the AI Analyst
Context Memory Cleanup & Maintenance
Recurring cleanup of stale Context Memory records and Custom Strategies
Integrations - Initial Setup
Successful connection and configuration of initial alert/data sources
Containment Actions - Covering Use Cases
Defining and validating use cases for automated alert containment
Response Actions - Notifications & Escalations
Configuring effective and timely notification and escalation workflows
AI Interviewer Introduction
Understanding and deploying the AI Interviewer for relevant scenarios
Custom Strategies - Covering Use Cases
Ensuring outcomes match expectations with Custom Strategies
Integrations - Advanced & Roadmap
Discussing and planning advanced integrations and future roadmap alignment
Response Actions - Covering Use Cases
Advanced configuration of diverse and complex response actions
API / Swagger / Automation Options
Exploring and planning for automation using our API and documentation
Company Roadmap & Alignments
Strategic discussion on long-term goals
Bi-Weekly Sync (~2 Sessions)
After the initial weekly sessions we move to Bi-Weekly syncs. This is an opportunity to extend onboarding and revisit topics that may require additional discussion or work on further fine tuning of the platform. These are optional sessions based on the comfort level of the user base.
Maintenance Phase (Ongoing)
After initial onboarding the focus shifts from implementation to continuous improvement and strategic growth. We believe that moving to a monthly cadence reflects the depth of your success and comfort with the platform, allowing us to focus our time together on high-level strategy rather than daily operational support. This ensures efficient use of your team's time while maintaining a strong, supportive partnership for long-term success.
Last updated
Was this helpful?