ServiceNow

Dropzone AI integrates with ServiceNow, a cloud-based platform that provides digital workflow automation. Dropzone supports two methods of authentication for this integration: Basic and OAuth2.0.

Create a ServiceNow OAuth Client (OAuth2.0 Authentication)

ServiceNow requires a Client ID and Client Secret to enable.

To obtain them, do the following:

• In the top bar of the ServiceNow home page, click "All"

• In the search bar, search "System OAuth," then click "Application Registry"

Navigate to Application Registry

• In the upper right, click "New"

• Select "Create an OAuth API endpoint for external clients"

• Name the client something memorable, such as "Dropzone AI"

• Input the remaining OAuth client application details

The OAuth Client page

• Click "Submit"

• Copy the Client ID and Client secret generated for use later in the Dropzone UI where they are called "Client ID" and "Client Secret" respectively

Enable ServiceNow

To enable the Data Source integration, you will need the following information:

Dropzone Field	Source
Instance URL	Your ServiceNow instance URL, e.g. yourcompany.service-now.com
Username	The username of the admin user you are using. Only used for basic authentication
Password	The password for the aforementioned user's account. Only used for basic authentication
Client ID	The Client ID value generated earlier
Client Secret	The Client Secret value generated earlier

To enable the Data Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app

• In the bottom left hand corner, navigate to Settings > Integrations

Integrations Dropdown

• Click "Available"

Click Available

• In the Search bar, search ServiceNow, then click "Configure"

The ServiceNow Tile

• Under the Data Source heading, input the Instance URL and select your method of authentication from the dropdown

The ServiceNow Data Source Configuration (pt 1)

• If you selected Basic, input the username and password

The ServiceNow Data Source Configuration (pt 2)

• If you selected OAuth2.0, input the Client ID and Secret

The ServiceNow Data Source Configuration (pt 3)

• In the "Table and Query Pairs" section, you must add the ServiceNow tables you want Dropzone to access

• To do so, input the name of the table (such as "incident" or "asset") in the Table Name section

• Under "Encoded Query," input a ServiceNow encoded query string

• Click "Add Item" to add more tables

The ServiceNow Data Source Configuration (pt 4)

• Click "Test & Save" to finish

If you have any errors or questions, engage your Dropzone AI support representative.