Guided Demo FAQ

The Dropzone AI Guided Demo is a live environment, running the very latest version of the Dropzone Platform. Here you can see how AI agents reason through every alert, query your tools, and reach a verdict. No set up, no pressure.

Note: This page is available at https://go.dropzone.ai/guided-demo-faq.

How do I access the guided demo for the first time?

To access the Dropzone AI Guided Demo:

1. Go to https://www.dropzone.ai/self-guided-demo

2. Enter your work email address (company domains only)

3. Submit the form

After submitting, two things happen automatically:

• You receive a welcome email with login instructions

• A magic link appears in your browser that you can click to access the demo immediately

If you have browser extensions that interfere with the signup process, try using incognito/private mode.

What if the magic link doesn't work?

Check your email inbox for a message with the subject line:

"Welcome to Dropzone AI Guided Demo"

This email has a password reset link you can use to set a password and access the guided demo.

Alternatively, if you are a Google Workspace or Microsoft 365 user, you can skip creating a password altogether:

• Google Workspace users: Go to https://guided-demo.dropzone.ai/ and click "Sign in with Google"

• Microsoft 365 users: Go to https://guided-demo.dropzone.ai/ and click "Sign in with Microsoft"

If logging in with a federated login (Google/MS365) make sure you're in your work browser, with the same email address you used to sign up.

How do I reset my password?

You can reset your password via this link.

How do I log in after my first visit?

You can return to the guided demo at any time:

Login URL: https://guided-demo.dropzone.ai/

Choose your sign-in method:

• Google Workspace users: Click "Sign in with Google"

• Microsoft 365 users: Click "Sign in with Microsoft"

• Other users: Sign in with your email address and Dropzone guided demo password

Frequently asked questions

Can I use my personal email address?

The guided demo only accepts company email domains. Personal email addresses (e.g. @gmail.com, @yahoo.com) are not supported.

I'm having trouble logging in — what should I do?

If you continue to have issues, check that:

• You're using a company email address (not a personal one)

• You've received the welcome email (check spam/junk folders)

• You're using the correct login method for your email provider (Google, Microsoft, or password)

• When in doubt, use incognito/private browser mode. Browser extensions and old cookies can interfere with the login process.

I logged in, but some pages are not letting me in

The guided demo provides a restricted view of Dropzone AI to showcase the platform's capabilities. Some click paths may lead to dead ends due to permission restrictions.

In a production environment, you would have full privileges based on your assigned role.

Nothing to see here!

Why can't I ask custom questions in the chat?

The guided demo chat is restricted to pre-canned questions to provide a structured tour of the platform's capabilities.

In the production version of Dropzone AI, you can ask anything you wish using natural language.

What happens during the guided tour?

When you first log in, you'll be guided through an interactive tour of the Dropzone AI platform. Once the tour is complete, you can explore on your own with read-only access.

You can return to the demo as many times as you wish.

What if I still can't manage to log in?

Please reach out to your Dropzone AI contact and provide as much detail as you can.

• What problem you're having

• What time you had the problem

• Screenshot of the problem, including the URL

• What browser you're using

This will help us troubleshoot and get you into the demo goodness!